2-1-1/LIFE LINE Celebrates 40 years

211LL 40 years

2-1-1/LIFE LINE Celebrates National 2-1-1 Day

Press Releases ON Feb 11, 2013

Rochester, N.Y. – Several local dignitaries, including Rochester’s Deputy Mayor Leonard Redon, Director of the Monroe County Office of Mental Health Dr. Kathleen C. Plum and Assistant Director of Disaster Services for the Red Cross Marjorie Beldue, joined with Goodwill of the Finger Lakes President and CEO Gidget Hopf and leaders from 2-1-1/LIFE LINE at a luncheon to celebrate the program’s 40th year of providing crisis information and referral services to the community during National 2-1-1 Day.

“On National 2-1-1 Day, we take a moment to recognize that since 1973, our highly trained responders have helped callers find stability and the tools needed to pursue assistance for their needs. This is a service that is critically necessary to the overall health and wellbeing of our community,” said Shye Louis, 2-1-1/LIFE LINE manager.

At the luncheon, Louis reported that in 2012, 2-1-1/LIFE LINE impacted the lives of 123,949 individuals throughout the Finger Lakes region via telephone, live chat, TTY and email. This number represents a nine percent increase in calls to 2-1-1/LIFE LINE over the previous year.

“This increase means there are more people in need throughout the Finger Lakes region and that is something everyone in our community should be concerned about,” said Louis.

At the end of her remarks during the presentation portion of the luncheon, Louis announced that 2-1-1/LIFE LINE has been selected to serve in a new role as one of the four core National Chat Centers in the National Suicide Prevention Lifeline’s Crisis Chat Center.

“Our longevity and diverse experience as a chat center has positioned us for a great future,” said Louis.

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