February 11th is National 2-1-1 Day

February 11th is National 2-1-1 Day

Rochester, N.Y. (February 11, 2014) – February 11 (2/11/14) is National 2-1-1 Day and 2-1-1/LIFE LINE, a mission service of Goodwill of the Finger Lakes, is joining in the celebration of the easy to remember telephone number that connects callers to information about critical health and human services available throughout the Greater Rochester and Finger Lakes communities.

“2-1-1/LIFE LINE will be there for everyone throughout Greater Rochester and the Finger Lakes on Tuesday, February 11, just like we are 24 hours a day, 365 days a year,” said Shye Louis, 2-1-1/LIFE LINE manager. “When a person dials 2-1-1, their call is answered by a trained telecounselor who will assist the caller in connecting with the information or resources that are needed.”

In 2013, the 2-1-1/LIFE LINE contact center answered over 120,000 calls, live chats, emails and TTY contacts for help. “This number continues to grow as more people in the community seek easy, reliable, and confidential access to information about basic needs, mental health counseling, or other related services,” said Louis.

She points to the fact that during the continued trying economic times facing our region, 2-1-1/LIFE LINE has been there as a free resource to connect people to the services and help they most need when they need it, such as:

  • Where to go for food and shelter
  • What to do if the utilities are turned off
  • Where to get free or low-cost health care services
  • Access to mental health counseling

Without 2-1-1, callers make an average of eight phone calls to different numbers before finding the services they need. “2-1-1,” Louis said, “cuts through the red tape to save providers time and money, while helping residents in Greater Rochester and the Finger Lakes connect with the resources they need.”

By dialing 2-1-1, callers get access to an extensive database of community resources that is updated on a regular basis to ensure accuracy. A publicly accessible version of the database is also available online at www.211LIFELINE.org. With over 6,000 contacts in the database, it is a tool that helps 2-1-1 telecounselors prepare for anything and everything that may come their way.

“There is no ‘typical’ day when it comes to the needs of those who contact 2-1-1,” said Louis. “We have to be prepared with information about the incredible range of services that are available, as well as be prepared to assist people in crisis to stay safe and get connected to the help they need.”

About 2-1-1/LIFE LINE

2-1-1/LIFE LINE is a mission service of Goodwill of the Finger Lakes. Goodwill helps thousands of people each year overcome barriers to independence by providing training and employment opportunities that empower individuals to become self-sufficient and contribute to their families and communities. To learn more about Goodwill, please visit www.GoodwillFingerLakes.com.