Frontier is having a major outage affecting our inbound phone calls. We’ll be up and running as soon as we can, in the meantime our Live Chat service is available and staff are ready to assist you! Just click on “Chat Live” on our Home page to get started. Originally posted 2:30pm, 7/15/15
Update 11pm, 7/15/15: Frontier is still working on the problem with phone lines. 2-1-1 access is not yet fixed, but you can reach us by dialing 585-275-5151 which is now up. Live Chat is offline until morning. Thank you for your patience!
Update 9am, 7/16/15: Repair crews worked throughout the night to fix the outage and access to our phones lines are now restored. We apologize for the inconvenience and disruption to our services.