About 2-1-1/LIFE LINE

2-1-1/LIFE LINE provides crisis intervention and information & referral helpline services to Monroe, Wayne, Ontario, Livingston, Cayuga and Seneca Counties. 2-1-1/LIFE LINE is the “hub site” for the 2-1-1 Finger Lakes Region in NYS.  Working together with our partner sites 2-1-1 Helpline and 2-1-1 Tompkins-Cortland, the 2-1-1 Finger Lakes Region consists of 13 total counties.The LIFE LINE program has been in existence since 1973 providing health and human services information and crisis intervention to the Finger Lakes region in New York State. In January of 2005, 2-1-1 dialing access was added to our services as an easy to remember three-digit number for inquirers to reach comprehensive information and referral services for our region. We were the first operating 2-1-1 service in New York State. 2-1-1/LIFE LINE provides 24-hour, seven day a week access to trained counselors ready to provide information and referrals to human service agencies and programs throughout the area and responds to questions about mental health issues, crisis counseling, emergency food, shelter, clothing, or other health and human service needs, connecting callers to local organizations and resources that can best meet those needs. 2-1-1/LIFE LINE is accredited through the Alliance of Information & Referral Systems (AIRS) and is a certified crisis center through the American Association of Suicidology (AAS).

2-1-1/LIFE LINE is a program of Goodwill of the Finger Lakes and is supported in part through the United Way of Greater Rochester