Contact Us

For crisis/suicide intervention and information & referral to human service agencies and programs:

  • Dial 2-1-1 or 585-275-5151 (24/7)
  • Toll-free:  1-877-FLNY211 (1-877-356-9211)  or 1-800-310-1160  (24/7)
  • TTY: 711 (Relay) or 275-2700  (24/7)
  • You may also use our “Live Chat” program by clicking the Live Chat link from the home page or complete the email form below
    • Live Chat hours are currently 8am-11pm 7 days/week
    • Email response is not intended for crisis intervention purposes and response is not in real time.  We will try to respond to your request within 24 business hours

Please submit comments and feedback about this site, including technical programs you incur, using the form below.  Please be as specific as possible.  We use this feedback to continously improve both the content and usability of the 2-1-1/LIFE LINE and 2-1-1 Finger Lakes Region website.  We welcome your thoughts, and look  forward to hearing from our users.

To add or update information in our 2-1-1/LIFE LINE Resource Database, please submit your request through the Find Help page of this site.  You may also send the requested changes or additions via mail at:
2-1-1/LIFE LINE, a program of Goodwill of the Finger Lakes
Attn: Resource Department
422 South Clinton Avenue , Rochester, NY 14620

For 2-1-1/LIFE LINE Literature Requests, send an email to LitRequests@211fingerlakes.org.  Please indicate the quantity and type of information you would like to receive, your name, your address, and a phone number we can use to contact you if we have any questions.  You may also mail your request to:
2-1-1/LIFE LINE, a program of Goodwill of the Finger Lakes
Attn: Literature Requests
422 South Clinton Avenue, Rochester, NY 14620

For all other requests, please complete the form below with as much detail about your request as possible and contact information to reach you.  You may also send the request to:
2-1-1/LIFE LINE, a program of Goodwill of the Finger Lakes
Attn: Manager
422 South Clinton Avenue, Rochester, NY 14620

2-1-1/LIFE LINE Information Request: