Resources serving Ontario County

Resident of area served.

Eligible candidates may apply for assistance one time within 12 months. Resident of area served. Must have exhausted the Department of Social Services, other agencies, and church funds.

Household must include a U.S. citizen, U.S. national or qualified alien.

Arabic, Bengali, French, Haitian Creole, Italian, Korean, Polish, Russian, Spanish, Yiddish, English, Chinese

Applicants must have an active account with either NYSEG or RG&E, meet the HEAP income guideline, have an active disconnect notice, and exhausted all other assistance programs, such as HEAP, food stamps, Medicaid and local or county emergency aid. Active military and well-discharged veterans, regardless of income, can apply. This grant can be received once every 12 months.

Eligibility for customers who are active duty military personnel and veterans: Active duty military personnel and well-discharged (honorary or general) do NOT have to meet income guidelines, however there must be an active disconnect notice. The account may be in the spouse's​/partner's name. The military member or veteran does not have to reside in the household, however, the spouse​/partner must.

Resident of area served.

Spanish

Applicants must exhaust at least one source of HEAP before applying and have an active account with National Grid. This grant is available to residents of upstate counties and can be received once per heating season.

Must be a WNY resident for a minimum of one year. Must be a United States veteran, active military or military spouse.

Must be a migrant or seasonal farm worker. Emergency one-time assistance only.

French, Spanish

Must currently own and occupy the property as primary residence. Household income is equal to or less than 100% AMI and are at risk of foreclosure​/displacement due to financial hardship due to COVID-19. Mortgaged homeowners who are in a forbearance or were offered a forbearance plan that has expired. Mortgaged homeowners who were not offered a forbearance plan, or missed the option to apply and are delinquent on mortgage. Homeowners who are behind on payments for property taxes, water bills, or sewage bills. Coop or condo homeowners who are behind on monthly carrying charges such as maintenance fees or homeowner association. Homeowners who live in manufactured homes and who are behind on home loans, retail installment contracts used to purchase their homes or monthly lot rent payments.

English, Spanish, Arabic, Bengali, Chinese, Haitian Creole, Italian, Korean, Polish, Russian, Yiddish

Call for information for specific services. Lifeline customers: Must receive some form of public assistance. SSI, HEAP recipients are also qualified.