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Home Energy Assistance Program/HEAP

thru: Catholic Charities Family and Community Services

Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components. 

  • Regular Benefit: assists low income individuals with the cost of heating their home.
  • Emergency Benefit: assists low income individuals who are facing a heat or heat related energy emergency.

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Language Access BadgeLanguage Access

Eligibility: Must be a member of DHS Team 41 (Community SNAP). Call for information. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition exacerbated by heat.

Application Process: No walk-ins accepted. Call for appointment.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Monroe County.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: - Staff provides in-person interpreter, Website can be translated

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This program is offered here:

Catholic Charities Family and Community Services HEAP

Map Marker 1
1460 Lyell Avenue
Suite 400A
Rochester NY 14606
Hours:
Call for information. Generally limited to colder weather months (November - March)

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