Long Term Care Ombudsman Program
thru: Lifespan of Greater Rochester
• Mediates patient care issues in long-term care facilities trained, independent volunteers who are assigned to long-term care facilities.
- Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents concerns and problems.
Cultural Competency
Language Access
Eligibility: Ombudsman volunteers: age 21 or over. Resident of any age at a skilled nursing or adult home.
Application Process: Call for information.
Required Documentation: Call for information.
Fees: No fee for services.
Coverage Note: Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates counties.
Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served
Languages: - Language line, Website can be translated
This program is offered here:
Lifespan of Greater Rochester
1900 S Clinton Avenue
Rochester NY 14618
Rochester NY 14618
Hours:
M-F 8:30AM-4:30PM.
Bus Service:
Public transportation available.
Disabilities Access:
Accessible.
Email:
Staff
Dianna Leach
Ombudsman Program Manager
585-287-6458
