Search All Resources

Home Energy Assistance Program/HEAP


Services currently offered over the phone. Call for more information or apply online.

* Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components
  • Regular benefit: assists low income individuals with the cost of heating their home.  Regular HEAP applications: Open November 12, 2019
  • Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency.  Open January, 2 2020.
  • Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace.  Heating Equipment Repair or Replacement applications: Open November 4, 2019.
  • Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season.  Heating Equipment Tune-Up Component Applications: Open November 4, 2019.
  • Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May 1, 2020.

Eligibility: Low income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition made worse by heat.

Application Process: Regular benefits: By mail, on-line, or over the phone. SNAP recipient households: Call worker for assistance. Temporary assistance households: call worker assigned to household. All other households: Call appointment line. Call for information. Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit. Online application at

Required Documentation: Call for more information.

Fees: No fee for service.

Coverage Note: Cayuga County.

This program is offered at this site:

Map Marker 1 Cayuga County Department of Social Services

160 Genesee Street
Auburn NY 13021
M-F 8:00AM-5:00PM. Most departments have staff available during these hours. 8:00AM-4:00PM July/August. Call for information.

Get directions

Map Marker Agency

Cayuga County Department of Social Services

Cayuga County Department of Social Services administers social programs and services for individuals and families in Cayuga County. 

160 Genesee Street
Auburn NY 13021

Hours: M-F 8:00AM-5:00PM Most departments have staff available during these hours
M-F 8:00AM-4:00PM July/August
Call for information

Is this your agency?
Please click here

Is this information not accurate?