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New York State Electric and Gas

thru: New York State Electric and Gas

• Provides electricity, natural gas and energy services.

• Offers national programs, rebates, and incentives to assist with energy cost (EAP, NYS Clean Heat Rebate Program, etc.).

• Provides advocacy and crisis intervention to customers having financial difficulties through the customer advocacy program.


Eligibility: NYSEG customer.

Application Process: Call for information.

Required Documentation: Call for information.

Fees: Utility services: call for information. Customer and advocacy services: no fee for services.

Coverage Note: Cayuga and Wayne Counties.

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This program is offered here:

Toll Free:
(Customer service hotline)
Toll Free:
(Electric emergency, 24 Hour Line)
Toll Free:
(Natural gas odor emergency, 24 Hour Line)
Hours:
Customer service hotline: M-F 7:00AM-7:00PM.
Walk in: M&TH 9:00AM-3:00PM.

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