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Consumer Assistance and Protection

thru: New York State Department of Health

Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.

Investigate complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.

Eligibility: None.

Application Process: Call for information. Visit website for full list of phone numbers.

Required Documentation: Call for information.

Fees: No fee for service.

Coverage Note: Monroe, Chemung, Livingston, Ontario, Seneca, Schuyler, Steuben, Wayne and Yates Counties.

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This program is offered here:

Service/Intake:
(Adult Care and Assisted Living Complaints)
Service/Intake:
(Nursing Home Complaints)
Service/Intake:
(Laboratory Complaints)
Service/Intake:
(Hospital Patient Care Complaints)
Service/Intake:
(Home Care and Hospice Complaints)
Hours:
M-F 8:30AM-4:45PM.

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