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Emergency Family Services

(Program)

* Provides assistance to individuals and families to work towards self-sufficiency.  Crisis intervention to assist with food, shelter, children's clothing and related needs
  • Food pantry
  • Children's clothing closet - newborns to size 12.
  • Assistance applying for DHS assistance
  • Assistance applying for Social Security assistance
  • Diapers
  • Housing issues

Eligibility: Must reside within area served.

Application Process: Call or walk in for an appointment.

Required Documentation: Verification of need. Proof of residence. Identification for all household members. Proof of income. Proof of expenses.

Fees: No fee for service.

Serves partial zip codes 14606, 14608, 14611 and 14613 (the area bordered by Main Street/West Avenue to the south, Lake Ontario to the north, the Genesee River to the east, and the Rochester City Line to the west). Have caller check with agency if they are unsure if they reside within those borders.

Charles Settlement House
(Agency)

71 Parkway
Rochester NY 14608

Website: www.charlessettlementhouse.org

Hours: M-F 8:00AM-5:00PM.

Contact

Service/Intake: 585-445-3918 (Family Service Direct)


71 Parkway
Rochester NY 14608

Hours

M-F 9:00AM-12:30PM, 1:00PM-5:00PM.

Staff

Roseann Lackey
Program Manager
roseann.lackey@cshroc.org
585-445-3895

Languages

Spanish.

This program is offered at this site:

Charles Settlement House

Main Address:

71 Parkway

Rochester NY 14608

Main:


2-1-1/LIFE LINE
422 South Clinton Avenue
Rochester, NY 14620
211LIFELINE.org

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