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Home Energy Assistance Program/HEAP


* Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components
  • Regular benefit: assists low income individuals with the cost of heating their home.  Regular HEAP applications: Open November 12, 2019.
  • Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency. Open January 2, 2020.
  • Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace.  Heating Equipment Repair or Replacement applications: Open November 4, 2019.
  • Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season.  Heating Equipment Tune-Up Component Applications: Open November 4, 2019.
  • Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May 1, 2020.

Eligibility: Low-income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition exacerbated by heat.

Application Process: Regular benefits: By mail, on-line, or over the phone. SNAP recipient households: Call worker for assistance. If a member of Team 41 then refer to Catholic Family Center. Temporary assistance households: call worker assigned to household. All other households: Call appointment line. Call for information. Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.

Fees: None.

Monroe County.

Monroe County Department of Human Services

Monroe County Department of Human Services provides income support services, medical assistance and comprehensive services to populations in need.

111 Westfall Road
Rochester NY 14620

Website: www.monroecounty.gov

Hours: M-F 8:00AM-4:00PM


585-753-6477 (Not receiving Temporary Assistance or SNAP)
585-753-2750 (Receiving Temporary Assistance)
585-238-8620 (Receving Non-Temporary Assistance SNAP/Team 41)

Email: mcdss@monroecounty.gov

Website: www.monroecounty.gov/hs-index.php

111 Westfall Road
Rochester NY 14620


M-F 9:00AM-3:00PM

This program is offered at this site:

Monroe County Department of Human Services Westfall Road

Main Address:

111 Westfall Road

Rochester NY 14620

585-753-6298 (Westfall and St. Paul St.)

422 South Clinton Avenue
Rochester, NY 14620

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