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Abuse Services


* Offers crisis counseling for all victims of domestic violence.
  • Hotlines for victims, concerned family, friends and the general community in domestic violence situations or know someone who is.
* Offers a shelter for victims of domestic violence and their children.
  • No maximum number of children that may be brought into the shelter; if number exceeds beds available, other arrangements will be made.
  • If no beds available, other arrangements can be made.
  • Can provide services for male victims of domestic violence and his children.
  • Collect calls accepted.
* Provides advocacy for out of county emergency shelter support.
* Offers support groups for victims of domestic violence.
* Offers individual counseling. 

* Offers Court Advocacy:
  • Court accompaniment with on-site advocate at family court.
  • Help with securing orders of protection.
  • Legal representation.
* Personal advocacy to obtain needed services.* Emotional and Transitional Support Services.
  • Information and counseling and support services.
* Offers the Domestic Violence Prevention Education Program.
  • For preschool, elementary, middle school, high school and college students, community youth programs, parents and businesses.
* Provides transportation by police or some other form may be provided as appropriate.
* Provides a hotline for Jewish women in domestic violence situations (Sara Line).

Eligibility: Emergency shelter: Victim of domestic violence and their children (ages birth- 18 years of age or up to 21 if special needs).

Application Process: Call for information: 585-222-SAFE (7233)

Fees: Emergency shelter: No fees to client.

Monroe County.

Willow Domestic Violence Center

Website: www.willowcenterny.org

Hours: 24 hours


Crisis Line:
585-222-7233 (585-222-SAFE)
Crisis Line:

Website: www.willowcenterny.org

Rochester NY 14604


Spanish. Will engage interpreters for other languages and ASL.

This program is offered at this site:

Willow Domestic Violence Center

Main Address:

Rochester NY 14604


422 South Clinton Avenue
Rochester, NY 14620

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