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Care Management


* Provides care management and support services including:
  • Meet your personal health goals and outcomes
  • Coordinate transportation to medical visits
  • Understand your medical needs, even if they are complex, and connect you to the care you need
  • Provide insurance assistance (ACA¬†Marketplace,¬†ADAP, private insurance, Medicaid and Medicaid spend-down, Medicare Part D)
  • Attend medical appointments and pharmacy visits for medication follow-up
  • Find primary care and other kinds of medical care
  • Coordinate referrals and follow through for mental health and substance abuse
  • Explore other services, like nutrition education, day health, our food pantry, and more
  • Housing assistance and planning
  • LGBTQ-focused Care Management services

Eligibility: Call for information.

Application Process: Call office or hotline.

Fees: Case management: Medicaid billed or no charge. Other services: no fee for service.

Monroe, Livingston, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates Counties.

Trillium Health

259 Monroe Avenue
Rochester NY 14607

Website: www.trilliumhealth.org

Hours: M, W, TH, F 8:00AM-6:00PM
TU 8:00AM-7:00PM
SA 8:00AM-4:00PM


Website: www.trilliumhealth.org

259 Monroe Avenue
Rochester NY 14607


Spanish. Sign language.

This program is offered at these sites:

Trillium Health

Main Address:

259 Monroe Avenue

Rochester NY 14607

Toll Free:

Trillium Health - Finger Lakes Office

Main Address:

30 Elm Street

Geneva NY 14456


Trillium Health - Southern Tier Office

Main Address:

18 Buell Street

Bath NY 14810

Toll Free:

422 South Clinton Avenue
Rochester, NY 14620

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