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Care Management


* Provides care management and support services including:
  • Improve medical compliance/adherence
  • Follow up regarding specialty care
  • Coordinate transportation to medical visits
  • Address housing needs
  • Assist with other psychosocial needs (support systems)
  • Coordinate referrals and follow through for mental health, substance abuse, clothing/food needs, legal assistance, budgeting, debt management, and domestic violence
  • Advocate for client needs
  • Coordinate benefits and entitlements (SSI, SSD, DSS/DHS Public Assistance, food stamps, Unemployment Insurance, Veterans' services)
  • Provide insurance assistance (ACA Marketplace, ADAP, private insurance, Medicaid and Medicaid spend-down, Medicare Part D)
  • Coordinate risk prevention for HIV positive people
  • Provide support and education to clients’ families, partners, and friends
  • Assist in obtaining appropriate Social Security or Department of Health and Human Services benefits.
  • Provide support services, such as short-term crisis intervention and support groups.

Eligibility: Call for information.

Application Process: Call office or hotline.

Fees: Case management: Medicaid billed or no charge. Other services: no fee for service.

Monroe, Livingston, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates Counties.

Trillium Health

259 Monroe Avenue
Rochester NY 14607

Website: www.trilliumhealth.org

Hours: M, W, F 9:00AM-5:00PM
TU, TH 9:00AM-7:00PM


Website: www.trilliumhealth.org

259 Monroe Avenue
Rochester NY 14607


Spanish. Sign language.

This program is offered at these sites:

Trillium Health

Main Address:

259 Monroe Avenue

Rochester NY 14607

Toll Free:

Trillium Health - Finger Lakes Office

Main Address:

30 Elm Street

Geneva NY 14456


Trillium Health - Southern Tier Office

Main Address:

18 Buell Street

Bath NY 14810

Toll Free:

422 South Clinton Avenue
Rochester, NY 14620

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