Home Energy Assistance Program/HEAP

provided by Seneca County Division of Human Services

Seneca County Division of Human Services

1 DiPronio Drive
Waterloo NY 13165

Toll Free:

800-688-7188

Main:

315-539-1800

Main:

315-539-1815

(Independent Living Skills)

After Hours:

911

(Ask for on call worker)

Hours:

M-F 8:30AM-5:00PM.

Disabilities Access:

Yes.

* Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components.

Regular benefit: assists low income individuals with the cost of heating their home. Regular HEAP applications: Open November.
Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency. Open January.
Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace. Heating Equipment Repair or Replacement applications: Open November.
Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season. Heating Equipment Tune-Up Component Applications: Open November.
Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May.

Cultural Competency

Language Access

Eligibility: Low income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition made worse by heat.

Application Process: Regular benefits: Call, visit website, or mail in application. SNAP recipient households: Call worker for assistance. Temporary assistance households: Call worker assigned to household. All other households: Call appointment line. Call for information. Emergency benefits: Call or walk in. Must have already received a regular HEAP benefit.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Seneca County.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff

Languages: Language line

Seneca County Division of Human Services in collaboration with the community, provides access to resources, community programs and benefits for individuals and families.