Monroe County Child Support Services Unit

provided by Monroe County Child Support Enforcement Unit

Monroe County Child Support Enforcement Unit

33 N Fitzhugh Street
City Place
Rochester NY 14614

TDD/TTY:

866-875-9975

(NYS TTY Line)

Main:

888-208-4485

(New York State Child Support Helpline)

Main:

585-753-1441

(Appointment line for new cases only)

Hours:

M-F 9:00AM-11:45AM, 1:00PM-3:00PM.

Bus Service:

Public Transportation Available.

Email:

csewebmonroe@dfa.state.ny.us

* Provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing parentage, establishing or modifying support orders, and collecting and distributing child support payments.

Language Access

Eligibility: Applicants for service must have custody of child. Provides customer service only for non-custodial parents.

Application Process: Applications may be dropped off at drop box or delivered directly at our CSSU Waiting Room, M- F 9:00AM-11:45AM or 1:00PM–3:00PM. After application is received, applicants will be contacted for an appointment.

Required Documentation: Call for information.

Fees: Call for information.

Coverage Note: Monroe County.

Languages: American Sign Language -

The child support program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing parentage, establishing or modifying support orders, and collecting and distributing child support payments.