Family Access and Connection Team
provided by Monroe County Office of Probation - Community Corrections
Monroe County Family Access and Connection Team
Building J, 2nd Floor
Rochester NY 14611
TU 8:30AM-7:00PM.
FACT Information Line: 24 hours.
* Provides support to families in Monroe County through collaboration between Probation, Department of Human Services, Office of Mental Health, and CCSI.
- Team FACT helps families with needs by listening and finding solutions together.
* Works to prevent young people with challenges from getting into bigger problems.
* Empowers families to solve problems with help from their community and people they know.
Cultural Competency
Language Access
Eligibility: Monroe County families with school-age children exhibiting challenging behavior. Examples include family conflict, leaving home without permission, violating curfew, struggling in school, aggressive behavior, not following rules, stealing, trespassing, vandalism, gang involvement, sex trafficking, using drugs and alcohol, and school attendance concerns.
Application Process: Call anytime or drop in during office hours. Schools may submit a truancy referral. Police departments may initiate a referral for Differential Response.
Required Documentation: Call for information.
Fees: No fee for services.
Coverage Note: Monroe County.
Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served
Languages: Spanish - Staff provides service in language offered, Language line
Monroe County Office of Probation helps youth who are involved in the juvenile justice system. Services offered include, assessments, intake and diversion services, referrals to community programs and supports including family counseling, mental health treatment, substance abuse counseling, conflict resolution, and education services.