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311 Services

provided by Rochester City Hall

Map Marker 1

Rochester City Hall

30 Church Street
Rochester NY 14614
Service/Intake:
585-428-5990
Service/Intake:
311
Main:
311
(Within City limits)
Main:
585-428-5990
(Outside City limits)
Hours:
M-F 7:00AM-9:00PM.
SA, SU 9:00AM-5:00PM.
Email:
info​@cityofrochester.gov

* Provides information on the following environmental services:
  • Refuse and recycling collection.
  • Commercial refuse.
  • Street lighting.
  • Graffiti removal.
  • Dead animal removal.
  • Bridge maintenance.
  • Snow and ice removal.
  • Street and sidewalk repair.
  • Leaf collection.
  • Vacant lot maintenance.
  • Water billing, quality, emergencies and meter readings.
  • Public work services.
* Offers an information line for questions regarding City Hall departments and services.

* Reporting of non-emergency crimes.

* Offers the Carbon Monoxide and Smoke Detectors Landlord program.
  • Tenants can contact for information about the program. Property landlord has to apply for the city to do the installation of the detectors

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: Call for information. Carbon Monoxide Detectors and Smoke Alarms program: Landlord of property has to call, and income has to be under 22,000 a year.

Application Process: Call for information.

Required Documentation: Call for information.

Fees: Call for information.

Coverage Note: City of Rochester.

Cultural Competency: Staff reflects population served

Languages: Language line

 

Rochester City Hall provides city government offices.