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Rochester Financial Empowerment Center

provided by Rochester City Hall

Map Marker 1

Rochester City Hall

30 Church Street
Rochester NY 14614
Service/Intake:
585-252-7110
Main:
311
(Within City limits)
Main:
585-428-5990
(Outside City limits)
Hours:
M-F 7:00AM-9:00PM.
SA, SU 9:00AM-5:00PM.
Email:
info​@cityofrochester.gov

* Provides one-on-one financial counseling services. Counselors can assist with developing a plan to pay down debt, budgeting and saving to buy a car or home, improving credit score, accessing low-interest loans, and other financial issues. 

  • Counselors are located throughout the city at partner organization sites so clients can access a counselor in a convenient location. For a full list of Rochester FEC locations visit https://www.rochesterfec.org/locations. 

* COVID-19: During the COVID-19 pandemic the Rochester FEC counseling team is prepared to assist clients with the following: 

  • Navigating collection accounts. 
  • Calling creditors. 
  • Ongoing budget assistance. 
  • Exploring student loan options. 
  • Help developing saving habits. 
  • Educating clients of future savings & options (i.e. retirement, children's education, etc.). 

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: 18 and older.

Application Process: Call for an appointment or visit website for more information.

Required Documentation: Bring pay stubs, account statements and any bills. Counselor will reach out after an appointment is scheduled for any other documentation.

Fees: No fees for services.

Coverage Note: Monroe County.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: Spanish - Staff provides in-person interpreter, Materials/literature in language indicated, Website can be translated

 

Rochester City Hall provides city government offices.