Home Energy Assistance Program

provided by Lifespan of Greater Rochester

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Lifespan of Greater Rochester

1900 S Clinton Avenue
Rochester NY 14618
Service/Intake:
585-244-8400 ext. 102
Toll Free:
866-454-5110
Main:
585-244-8400
Hours:
M-F 8:30AM-4:30PM.
Bus Service:

Public transportation available.

Disabilities Access:

Accessible.

Email:
info​@lifespan-roch.org

* Facilitates applications for financial assistance to seniors through the Home Energy Assistance Program (HEAP), which offers various benefit components.
  • Regular Benefit: assists low income individuals with the cost of heating their home. 
  • Emergency Benefit: assists low income individuals who are facing a heat or heat related energy emergency.

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: Low-income individuals ages 60 years and older who do not receive temporary assistance or SNAP benefits. If recipient of temporary assistance or SNAP benefits, then contact worker.

Application Process: By mail or over the phone. No walk-ins, appointments only, some situations can be resolved over the phone. Call for information.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Monroe County.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: Language line, Website can be translated

 

Lifespan of Greater Rochester provides older adults and caregivers with information, guidance, and support services. Lifespan also provides training and education for allied professionals, and the community.