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Division of Consumer Protection

provided by New York State Division of Consumer Protection

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New York State Division of Consumer Protection

99 Washington Avenue
Suite 640
Albany NY 12231
Service/Intake:
800-697-1220
Toll Free:
800-697-1220
(Consumer Helpline)
Main:
518-474-8583
Hours:
M-F 8:30AM-4:30PM.
Email:
doscpwebmaster​@dos.ny.gov

* Responds to consumer marketplace complaints regarding unfair or fraudulent business or credit practices, unsafe or poor quality goods, incompetent or incomplete services or other similar difficulties by providing solutions through its voluntary mediation program.

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: None.

Application Process: Call or e-mail for information.

Required Documentation: Call or e-mail for information.

Fees: No fee for services.

Coverage Note: New York State.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: Spanish., Spanish - Staff provides service in language offered, Language line, Materials/literature in language indicated, Website can be translated

 

New York State Division of Consumer Protection provides consumer mediation, investigations, research and analysis, develops consumer education materials and represents complaints before the Public Service Commission and other State/Federal agencies.