211/LIFE LINE
provided by Goodwill of the Finger Lakes
211/LIFE LINE
500 S Clinton Avenue
Rochester NY 14620
Rochester NY 14620
Toll Free:
877-356-9211
Text Line:
898-211
TDD/TTY:
585-275-2700
Program Fax:
Fax:
585-327-5518
Crisis Line:
585-275-5151
Crisis Line:
211
TDD/TTY:
585-232-1698
Main:
585-232-1111
(Admininstration)
Hours:
M-F 8:00AM-4:30PM.
Email:
211fingerlakes@goodwillfingerlakes.org
* Offers crisis intervention and suicide hotline services.
* Offers comprehensive information and referral to community human services.
* Maintains an updated and comprehensive community resource database listing over 6400 agencies and programs (services listed include housing, food, shelter, mental health, substance abuse, employment, education, health-related services, criminal justice, and legal resources, and other family and community resources).
* Contracts with outside customers to serve as a contact center providing phone response and live chat services for other human service/hotline initiatives.
* Offers comprehensive information and referral to community human services.
* Maintains an updated and comprehensive community resource database listing over 6400 agencies and programs (services listed include housing, food, shelter, mental health, substance abuse, employment, education, health-related services, criminal justice, and legal resources, and other family and community resources).
- Accredited by the American Association of Suicidology and the Alliance of Information & Referral Systems.
* Contracts with outside customers to serve as a contact center providing phone response and live chat services for other human service/hotline initiatives.
- A member of the 988 Suicide and Crisis Hotline accepting regional calls made to this national hotline network.
- A core member of the 988 Suicide and Crisis Hotline network's Crisis Chat Services.
Cultural Competency
Language Access
Eligibility: None.
Application Process: Call, text or chat.
Required Documentation: None.
Fees: No fee for services.
Coverage Note: Monroe, Cayuga, Livingston, Ontario, Seneca, and Wayne Counties.
Cultural Competency: Staff reflects population served
Languages: Spanish, Arabic, Creole - Staff provides service in language offered, Language line, Materials/literature in language indicated, Website can be translated
Goodwill of the Finger Lakes prepares and empowers people with barriers to independence to be self-sufficient and contribute to their families and communities.