Patient Advocacy Services

provided by New York State Office of Addiction Services and Supports

New York State Office of Addiction Services and Supports Western Regional Office

1111 Elmwood Avenue
Rochester NY 14620

Toll Free:

800-553-5790

Main:

585-454-4320

Hours:

M-F 8:30AM-4:30PM.

Email:

communications@oasas.ny.gov

* Helps people in treatment, or their families, by answering questions and addressing problems that cannot be resolved by programs. Patient Advocacy also advises professionals about issues concerning patient rights, treatment services and accepted standards.

Language Access

Eligibility: None.

Application Process: Call for more information.

Required Documentation: Call for more information.

Fees: None except for video subscribers.

Coverage Note: New York State.

Languages:

OASAS plans, develops and regulates the state’s system of substance use disorder treatment and gambling treatment agencies. This includes the direct operation of 12 Addiction Treatment Centers, which serve around 8,000 persons per year. The agency inspects and monitors the over 900 substance use disorder treatment programs to guarantee quality of care and to ensure compliance with state and national standards. OASAS is the single designated state agency responsible for the coordination of state-federal relations in the area of addiction services.