211/LIFE LINE
provided by Goodwill of the Finger Lakes
211/LIFE LINE
* Offers crisis intervention and suicide hotline services.
* Offers comprehensive information and referral to community human services.
* Maintains an updated and comprehensive community resource database listing over 6400 agencies and programs (services listed include housing, food, shelter, mental health, substance abuse, employment, education, health-related services, criminal justice, and legal resources, and other family and community resources). Accredited by the American Association of Suicidology and the Alliance of Information & Referral Systems.
* Serves as the hub site for the 211 Finger Lakes Region, working with two partner sites to provide information & referral services to a 13 county region in the Finger Lakes (Allegany, Cayuga, Chemung, Cortland, Livingston, Monroe, Ontario, Seneca, Schuyler, Steuben, Tompkins, Wayne, and Yates Counties). 211/LIFE LINE answers all after-hours, weekend, and holiday calls for the region.
* Provides contact center services for external customers, including phone response and live chat for human services and hotline initiatives, while serving as a core member of the 988 Suicide and Crisis Lifeline network by answering regional calls and supporting Crisis Chat Services, and conducting screenings for the NYS 1115 Waiver.
Cultural Competency
Language Access
Eligibility: None.
Application Process: Call, text or chat.
Required Documentation: None.
Fees: No fee for services.
Coverage Note: Monroe, Cayuga, Livingston, Ontario, Seneca, and Wayne Counties.
Cultural Competency: Staff reflects population served
Languages: Arabic, Spanish, Creole - Staff provides service in language offered, Language line, Materials/literature in language indicated, Website can be translated
Goodwill of the Finger Lakes prepares and empowers people with barriers to independence to be self-sufficient and contribute to their families and communities.