RTS Access

provided by Rochester-Genesee Regional Transportation Authority

RTS Access

1372 E Main Street
Rochester NY 14609

Service/Intake:

585-654-0618

(Application Request Line)

Main:

585-224-8330

(To Cancel a Ride)

Main:

585-224-8330

(Lost Items)

Main:

585-426-3520

After Hours:

585-654-0675

(5:00PM-1:00AM and 4:00AM-8:00AM)

Main:

585-224-8330

Hours:

Bus service available: M-F 5:00AM-12:30AM. SU-SA 5:30AM-12:30AM.
Scheduling: M-F 8:00AM-5:00PM. SA-SU 8:00AM-1:00PM.

Email:

Access@myRTS.com

* Provides a bus service for those with disabilities.

Lift-equipped.
Curb to curb.
Drivers may not leave vehicle or carry packages.
No restrictions on types of rides.

Language Access

Eligibility: Disabled. Must qualify under American Disability Act. Application must be processed and approved before transportation is provided.

Application Process: To acquire a ride: Provide from 24 hours up to 7 days advanced notice Schedule online at https://rtsaccessriderequest.myrts.com/#/auth/signinregister. To cancel rides: Leave a message on the tape provided.

Required Documentation: Call for information.

Fees: Fare varies. Call for information.

Coverage Note: Monroe County.

Languages: American Sign Language, Spanish -

RGRTA oversees public transportation in Monroe, Genesee, Livingston, Orleans, Ontario, Wayne, Wyoming and Seneca counties. RGRTA also serves as the host agency to a planning organization known as the Genesee Transportation Council.