Family Access and Connection Team

provided by Monroe County Office of Probation - Community Corrections

Monroe County Family Access and Connection Team

1099 Jay Street
Building J, 2nd Floor
Rochester NY 14611

Service/Intake:

585-753-2369

Main:

585-753-2639

Main:

585-753-2631

Hours:

Office: M, W, Th 8:30AM-5:00PM.
TU 8:30AM-7:00PM.
FACT Information Line: 24 hours.

Email:

factinfo@monroecounty.gov

* Provides support to families in Monroe County through collaboration between Probation, Department of Human Services, Office of Mental Health, and CCSI.

Team FACT helps families with needs by listening and finding solutions together.

* Works to prevent young people with challenges from getting into bigger problems.
* Empowers families to solve problems with help from their community and people they know.

Cultural Competency

Language Access

Eligibility: Monroe County families with school-age children exhibiting challenging behavior. Examples include family conflict, leaving home without permission, violating curfew, struggling in school, aggressive behavior, not following rules, stealing, trespassing, vandalism, gang involvement, sex trafficking, using drugs and alcohol, and school attendance concerns.

Application Process: Call anytime or drop in during office hours. Schools may submit a truancy referral. Police departments may initiate a referral for Differential Response.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Monroe County.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: Spanish - Staff provides service in language offered, Language line

Monroe County Office of Probation helps people by offering different services. They do things like talking with people to understand their situation, figuring out what help they need, and ensuring they follow the rules. They also provide counseling and help connect people to other places to assist them. They work with different groups like the courts and other organizations to ensure everyone is safe and supported.