Home Energy Assistance Program/HEAP
provided by Monroe County Department of Human Services
Monroe County Department of Human Services Westfall Road
Rochester NY 14620
* Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components
- Regular HEAP benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Opened November 1, 2023 (Closing Date: April 12, 2024).
- Emergency HEAP benefit: assists low-income individuals facing a heat or heat-related energy emergency Opened January 2, 2024.
- Heating Equipment Repair or Replacement (HERR): assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications.
- Heating Equipment Clean & Tune: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Clean & Tune Component Applications.
- Cooling Assistance: provides cooling assistance (vendor-installed air conditioner or fan) to HEAP-eligible households. Must complete a paper Cooling Assistance Application. Currently closed.
Eligibility: Low-income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP.
Application Process: Regular HEAP benefits: Apply by paper application or online during HEAP Season. If HEAP Season is closed: -Non-Temporary Assistance SNAP recipient households may call 753-2740 for heat/utility emergencies. -Temporary Assistance households, call 753-2750 for heat/utility emergencies. HEAP Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.
Required Documentation: Call 753-6477 for information.
Fees: None.
Coverage Note: Monroe County.
Monroe County Department of Human Services provides income support services, medical assistance and comprehensive services to populations in need.