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Long Term Care Ombudsman Program

provided by Lifespan of Greater Rochester

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Lifespan of Greater Rochester

1900 S Clinton Avenue
Rochester NY 14618
Service/Intake:
585-244-8400 ext. 114
Toll Free:
866-454-5110
Main:
585-244-8400
Hours:
M-F 8:30AM-4:30PM.
Bus Service:

Public transportation available.

Disabilities Access:

Accessible.

Email:
info​@lifespan-roch.org

* Mediates patient care issues in long-term care facilities trained, independent volunteers who are assigned to long-term care facilities.​
  • Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents concerns and problems.

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: Ombudsman volunteers: age 21 or over. Resident of any age at a skilled nursing or adult home.

Application Process: Call for information.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates counties.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: Language line, Website can be translated

 

Agency will be closed on April 8th, 2024.

Lifespan of Greater Rochester provides older adults and caregivers with information, guidance, and support services. Lifespan also provides training and education for allied professionals, and the community.