RG&E

provided by RG&E

Map Marker 1

RG&E - Main

89 East Avenue
Rochester NY 14649
Toll Free:
800-743-2110
(Customer Service)
Toll Free:
877-266-3492
(Payment Arrangements)
Toll Free:
800-295-7323
(24 Hour Self Service Line)
Toll Free:
800-743-1701
(Electricity Interruptions or Emergencies)
Crisis Line:
800-743-1702
(Natural Gas Odor or Emergencies)
Hours:
Phone service: M-F 7:00AM-7:00PM. Closed on holidays.
Emergencies: 24 hours.
Email:
customer_service​@rge.com
Map Marker 2

RG&E - Waring Road

256 Waring Road
Rochester NY 14609
Toll Free:
800-743-1701
(Electricity Interruptions or Emergencies)
Toll Free:
800-743-2110
(Customer Service)
Toll Free:
877-266-3492
(Payment Arrangements)
Toll Free:
800-295-7323
(24 Hour Self Service Line)
Crisis Line:
800-743-1702
(Natural Gas Odor or Emergencies)
Hours:
Walk in hours: M-F 9:00AM-3:00PM..
Phone service: M-F 7:00AM-7:00PM. Closed on holidays.
Emergencies: 24 hours.
Email:
customer_service​@rge.com
Map Marker 3

RG&E - West Avenue

400 West Avenue
Rochester NY 14611
Toll Free:
800-743-2110
(Customer Service)
Toll Free:
877-266-3492
(Payment Arrangements)
Toll Free:
800-295-7323
(24 Hour Self Service Line)
Toll Free:
800-743-1701
(Electricity Interruptions or Emergencies)
Crisis Line:
800-743-1702
(Natural Gas Odor or Emergencies)
Hours:
Walk in hours: M-F 9:00AM-3:00PM.
Phone service: M-F 7:00AM-7:00PM. Closed on holidays.
Emergencies: 24 hours.
Email:
customer_service​@rge.com
Map Marker 4

RG&E S. Clinton Avenue

180 South Clinton Avenue
Rochester NY 14611
Toll Free:
800-743-2110
(Customer Service)
Toll Free:
877-266-3492
(Payment Arrangements)
Toll Free:
800-295-7323
(24 Hour Self Service Line)
Toll Free:
800-743-1702
(Natural Gas Odor or Emergencies)
Toll Free:
800-743-1701
(Electricity Interruptions or Emergencies)
Hours:
Walk in M-F 9:00AM-3:00PM.
Email:
customer_service​@rge.com

* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area.
  • Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection.
  • Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary.
  • Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment.
  • Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment.
  • Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so.
  • Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. 
  • Large-Print Bills and Braille Bills available for individuals with visual impairments.

Eligibility: Varies depending on service, call for information.

Application Process: Call for assistance.

Required Documentation: Call for information.

Fees: Call for information.

Coverage Note: Monroe, Livingston, Wayne, Cayuga, Orleans, Genesee, Wyoming, Allegany and Cayuga Counties.

Languages: Spanish. Other language assistance available. Via telephone interpreter service.

 

Rochester Gas and Electric is a supplier of electric and gas service throughout a nine-county region of New York State.