Consumer Assistance and Protection
provided by New York State Department of Health
New York State Department of Health - Rochester Field Office
335 E Main Street
Rochester NY 14604
Rochester NY 14604
Service/Intake:
866-893-6772
(Adult Care and Assisted Living Complaints)
Service/Intake:
888-201-4563
(Nursing Home Complaints)
Service/Intake:
800-682-6056
(Laboratory Complaints)
Service/Intake:
800-804-5447
(Hospital Patient Care Complaints)
Service/Intake:
800-628-5972
(Home Care and Hospice Complaints)
Main:
585-423-8042
Hours:
M-F 8:30AM-4:45PM.
* Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.
* Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.
* Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.
Eligibility: None.
Application Process: Call for information. Visit website for full list of phone numbers.
Required Documentation: Call for information.
Fees: No fee for service.
Coverage Note: Monroe, Chemung, Livingston, Ontario, Seneca, Schuyler, Steuben, Wayne and Yates Counties.
New York State Department of Health oversees sites and programs devoted to diagnoses, treatment and research for public health problems. Reviews quality of health related programs including nursing homes. Response to health threats. Facilitates professional medical discipline.