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Patient/Family Support Services

Programs that provide support services for patients and their families. Included are offices in hospitals or medical clinics that provide advocacy, social work services, or assistance related to admissions or billing; temporary housing for patients/families; mercy flights; morale boosting activities; and other services that support the ability of patients and their families to cope with illness.
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Found 11 resources (displaying 1 - 10)

CSP/Community Programs

Thru: CSP/New York State Department of Health Cancer Services Program

Eligibility:
Call for information.

CSP/New York State Department of Health Cancer Services Program

Family Room at Unity Hospital

Thru: Ronald McDonald House Charities of Rochester, New York

Eligibility:
Families of children 21 years and under receiving medical treatment at Unity Hospital. Open to Pediatric patients and expecting families.
Map Marker 1

Unity Hospital

155 Long Pond Road
Rochester, NY

Hours:
M-SU 8:00AM-8:00PM.

HHUNY Care Management Services

Cultural Competency Language Access

Thru: Health Homes of Upstate New York

Eligibility:
Must be Medicaid eligible​/active Medicaid recipient and have: 2 chronic health conditions (asthma, diabetes, heart disease, COPD, obesity, substance abuse disorder, etc.) OR A single qualifying diagnosis, including serious mental illness (Bipolar Disorder, Schizophrenia, etc.), HIV​/AIDS, and significant behavioral, medical, or social risk conditions that can be addressed through care management.
Languages:
Arabic, Burmese, Karen, Somali, Spanish
Map Marker 2

Health Homes of Upstate New York

1150 University Avenue
Suite 142A
Rochester, NY

Hope Lodge

Thru: American Cancer Society

Eligibility:
Patients staying at a Hope Lodge must be in active cancer treatment and permanently reside more than 40 miles away from their cancer treatment center.
Map Marker 3

American Cancer Society Hope Lodge Jerome L. Greene Family Center

132 W 32nd Street
New York, NY

Hope Lodge Rochester NY

Cultural Competency

Thru: American Cancer Society

Eligibility:
Call for information.

American Cancer Society Regional Office - Rochester

Hours:
24 hours.

House Within The Hospital

Thru: Ronald McDonald House Charities of Rochester, New York

Eligibility:
Guests must be 18 years or older for both programs. House Within The Hospital: Families of children 21 years and under receiving medical treatment within the service area. Guest Pass: Families of children 21 years and under receiving treatment at Golisano Children's Hospital and Strong Memorial.
Map Marker 4

Strong Memorial Services

601 Elmwood Avenue
Rochester, NY

Hours:
M-SU 8:00AM-8:00PM.

Make A Wish

Language Access

Thru: Make A Wish

Eligibility:
Ages 2 1​/2-18 years. Have a medically determined life-threatening medical condition at the time of referral.
Languages:
Spanish
Map Marker 5

Make A Wish

10 Office Parkway
Suite 500
Pittsford, NY

Medical Care Free Flights Program

Thru: SkyHope

Eligibility:
Medical care must be over a 2-hour drive to be eligible for free air transportation. The patient must also be ambulatory and medically stable as well as be able to walk and climb a few stairs to board a small aircraft.
Map Marker 6

SkyHope

7110 Republic Airport
Farmingdale, NY

Hours:
Call for information.

Mercy Medical Angels

Thru: Mercy Medical Angels

Eligibility:
None.

Mercy Medical Angels

Norfolk, VA

Miracle Flights

Language Access

Thru: Miracle Flights

Eligibility:
Flights are subject to household income eligibility with supporting documentation. Call for more information. Child patients must be age 17 and under.
Languages:
Spanish

Miracle Flights

Las Vegas, NV

Cultural Competency BadgeCultural Competency

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