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Programs that provide information about energy, energy utilization, products that use energy, or weatherization options including specific tips about products and techniques that can make people's homes and businesses more energy-efficient and reduce energy consumption. Energy information may be accessed on a website or in person; by telephone, email, chat, text or other communication channel; and in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field.