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211/LIFE LINE, a mission program of Goodwill of the Finger Lakes, and is an accredited program through the Alliance of Information and Referral Systems, American Association of Suicidology, and International Council for Helplines for Online Emotional Support.

211/LIFE LINE is here for everyone, every day, anytime. Community members get connected with experienced telecounselors by simply dialing 211 for free and confidential assistance connecting to vital services within the community. When you need help locating basic resources (like food, clothing, shelter) or need crisis stabilization for yourself or someone you know, we’re here to listen and here to help.

International Council for Helplines AIRS
American Association of Suicidology

211 Finger Lakes Region

Goodwill of the Fingerlakes is the lead agency for the 211 Finger Lakes Region. This region covers 13 counties, 211/ LIFE LINE covers

  • Monroe
  • Wayne
  • Ontario
  • Livingston
  • Cayuga
  • Seneca

The Institute for Human Services’ 211 HELPLINE is there for

  • Steuben
  • Chemung
  • Schuyler
  • Allegany
  • Yates

The Human Services Coalition of Tompkins County’s services

  • Tompkins
  • Cortland

211/ LL Community Partners & Funders

422 South Clinton Avenue
Rochester, NY 14620

Looking to add or update your information in the 211/LIFE LINE Community Resource Database click here.

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