About Us


Our Mission

Our Services

211/LIFE LINE, a free, confidential 24-hour phone, chat, text service, and searchable online database. We are proud to take a compassionate approach to providing information, referral, and crisis/suicide prevention services and serve as a designated 988 Center for Monroe, Wayne, Ontario, Livingston, Cayuga, Seneca, Yates, Steuben, and Schuyler Counties.

211/LIFE LINE is a lead organization for the 2-1-1 Finger Lakes Region working in partnership with Institute for Human Services and Human Service Collation serving Steuben, Chemung, Schuyler, Allegany, Yates, Tompkins, and Cortland Counties.

211/LIFE LINE has been fully vetted by a number of oversight bodies and has been accredited in the areas of Information & Referral Services and Suicidology for 20+ years and in 2013 we added Online Emotional Support accreditation.

Meet the People behind 211

Hear stories directly from our 211/LIFE LINE frontline staff and leadership helping community members during the COVID 19 pandemic.


Alliance of Information and Referral Systems
American Association of Suicidology
International Council for Helplines

Alliance of Information and Referral Systems (AIRS)

The AIRS Accreditation Program is the only credential specifically geared for programs engaged in the specialized field of I&R. It measures a program's organizational compliance with expected practices within the field as defined by the AIRS Standards and Quality Indicators for Professional Information and Referral.

American Association of Suicidology (AAS)

The membership of AAS validates service delivery programs that are performing according to nationally recognized standards for crisis/ suicide prevention services. People in life-threatening and other crises who obtain service from AAS-accredited programs are assured that staff has seriously examined their commitment to provide service according to recognized standards

International Council for Helplines (ICH)

International Council for Helplines (formerly CONTACT USA) is a helpline membership organization with a mission to inspire, educate, and accredit helpline programs which offer support to individuals in crisis and emotional distress. ICH offers accreditation to all chat and/or text crisis helpline programs to ensure high quality standards and ethical practice.