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Monroe County Emergency Rental Assistance Program

How to apply, income and documentation requirements, community resources
English (PDF) Spanish (PDF)



Looking to give back in a meaningful way, come volunteer for our program responding to individuals in crisis through various opportunities, click here to learn more and apply.

Check out our Community Impact in 2019!

See 211 By the Numbers 2019 (PDF)
211 Impact for Livingston County
211 Impact for Monroe County (PDF)
211 Impact for Ontario County (PDF)
211 Impact for Wayne County (PDF)

Print your own 211/LL Cards & Flyers!
Available in both English and Spanish!
Print Cards (PDF)
Educator Ad (PDF)
Social Worker Ad (PDF)
Counselor Ad (PDF)

Connect with Get Ready to GROW!
Get Ready to Grow

Looking for Children’s early screening for developmental challenges? GROW is a resource for any 3-year-old child for screening within the City of Rochester / Monroe County

Need help?

Need help or want to help the effort to end homelessness?

Rochester Homeless
Coronavirus 19 Information

Coronavirus Disease


COVID 19 Stop the Spread

COVID 19 Vaccine Information

COVID 19 NYS Vaccine Distribution Plan

Healthcare Workforce

Healthcare Workforce, Develop and disseminate practical, evidence-based quality medical care for people

Check out our NEW Long Term Care Workforce Investment Organization (WIO) Directory focused on providing support to community and health care workers, from trainings to resources to help. If you’re an agency that assists this population of the workforce and were not in our database, please click here for our agency page and share your information with us!

Suicide Prevention Resources: Tools to Stay Safe

At 211/LIFE LINE we want to empower our community members with tools to support themselves or loved ones they are concerned about who might be struggling with thoughts of suicide.


Welcome to our 211/LIFE LINE website! Special thanks to the Genesee Valley Health Partnership for their support and sponsorship for the new website, allowing community members and professionals to navigate essential resources in a few clicks!

Find Resources

Looking to find resources in your area? You can search our online Community Resource Database with over 6,000 listings of community, social, and government services.

1. Click on popular topics above

2. Enter in your own search term above

Having a hard time finding what you’re looking for, here are some quick & easy video tutorials.

- Updating Agency Information:

- Updating Agency Information (Spanish):

- Navigators Looking for Resources:

- Individuals Looking for Resources:

- Individuals Looking for Resources (Spanish):

3. Browse all topics (top link)

4. Dial 211 or 1-877-356-9211

5. Text your zip code to TXT-211, available 24/7 for information and referrals

6. Chat with us (click Chat button)
Chat is available 7 days a week from 8am-11pm

Chat Available Monday-Sunday, 8am-11pm

Mental Health

Mental Health

Coping with the Holidays

Mental Health Association
Bullying–LBGT Youth / those perceived with Different Sexual Orientations (PDF)

Have I got a Problem?
Connect videos, web resources, and information on mental health and addiction.

Need some coping skill suggestions?

Teen on bench

A List of Coping Skills for Anger, Anxiety, and Depression
Positive Coping Skills

Understanding more about Self-Harm
Help Guide

Tips for coping with Self-Harm
Coping Strategies by Cornell (PDF)

Unstress yourself
Worksheets for Coping Skills

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211 Counts
2-1-1 Counts displays an interactive summary data for 211 call center requests and needs.

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Rochester, NY 14620

Looking to add or update your information in the 211/LIFE LINE Community Resource Database click here.

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