2-1-1 /LIFE LINE is a 24/7 crisis/suicide intervention program and Information & Referral (I&R) service serving Monroe, Wayne, Ontario, Livingston, Cayuga and Seneca Counties. We offer assistance and referrals for emergency food, shelter, clothing, crisis counseling, substance abuse issues, employment, financial and legal issues, physical and mental health needs, and more. If you need help, just ask! Dial 2-1-1 or 1-877-FLNY2-1-1 (1-877-356-9211), accessible 24 hours a day, seven days a week, including holidays, with Spanish-speaking telecounselors and telephone translation services available.
2-1-1 Finger Lakes
2-1-1/LIFE LINE is the hubsite for the 2-1-1 Finger Lakes Region covering 13 counties. In addition to the six counties listed above served 24/7 by 2-1-1/LIFE LINE, the 2-1-1 Finger Lakes region also includes: Allegany, Chemung, Cortland, Schuyler, Steuben, Tompkins and Yates Counties, Click the 2-1-1 Finger Lakes logo below for more information about the 2-1-1 Finger Lakes partnership and to find resources for services in these additional counties:
why is there no 211 for central new york
Hi Karen, we’d love to see 2-1-1 come to Central New York too! But there is an information and referral and a crisis intervention line that serves Onondaga County. Please search our database or chat live with one of our specialists to find these resources! If you are seeking resources in another county in CNY ask one of our specialists to point you in the direction to help in your area.
Could you please give a link or number for the Onondaga County info/referral/crisis intervention line? This is not a well known resource. I have lived here almost 20 years and this is the first I’ve heard of it. Thanks.
Sure! 2-1-1 is now available in Onondaga County (and statewide)! The website for the Central New York 2-1-1 is http://www.211cny.com/. The service is staffed by the folks at Contact Community Services http://www.contactsyracuse.org/ which is the service we first mentioned back in 2013 to Karen.
Looking for info on what NY counties have mobile response/mobile crisis teams to service children and families. I only see Monroe county listed.
Hi Angela. Thanks for your question. To find mobile crisis teams in our database please search for: “Psychiatric Mobile Response Teams” on our “Find Help” page. We serve primarily Monroe, Wayne, Livingston, Ontario, Cayuga and Seneca Counties, but we list as many Mobile Crisis Teams from around the state that we have been able to gather information about. If you don’t find what you are looking for, please feel free to use our Live Chat service or dial 2-1-1 for more assistance from one of our staff members.
I am homeless and was told by social services that I would be placed in emergency housing and nothing has been done yet.
Hi Joy, We are so sorry to read about your situation. We’d like to help with referrals for emergency housing and other services you might need. Please call us 24/7 by dialing 2-1-1 or 585-275-5151 or visit our Live Chat service using your computer anytime between 8am and 11pm and one of our specialists will try to help sort things out with you and get you connected to services that can help.
Single mother need helps. Do u guys help with rent assistance or deposit ??
Hi Jamie, we do not provide direct assistance with rent/rent deposits but we try to connect people with community resources that do provide assistance with these needs. If you live in Monroe, Wayne, Livingston, Ontario, Cayuga or Seneca Counties give us a call by dialing 2-1-1 or 1-877-FLNY-211 24/hours a day or visit our Live Chat on this website to explore what options are available in your area. If you live outside those areas, you can still contact us and we will help you find the 2-1-1 that serves your area.
How does someone reach these services without a phone accessible to them?
Thanks for asking about alternate ways to contact 2-1-1/LIFE LINE. If you don’t have access to a phone but do have access to a computer with internet access you can use our Live Chat service (click the link on our home page). Our chat service is available from 8am-11pm 7 days a week and is staffed by the same team that responds to our 24 hour telephone hotline. If Live Chat doesn’t fit your needs and your situation is not a crisis, but you need information about accessing health or human service programs, you can also send an email with details about your concern and your zip code or general information about the town/county you live in and we will try to respond with some local resources and ideas. You can email from our “Contact Us” page. We generally respond to emails within 1 business day. Hope that helps.