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RG&E

thru: RG&E

Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area.
  • Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection.
  • Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary.
  • Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment.
  • Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment.
  • Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so.
  • Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. 
  • Large-Print Bills and Braille Bills available for individuals with visual impairments.

Eligibility: Varies depending on service, call for information.

Application Process: Call for assistance.

Required Documentation: Call for information.

Fees: Call for information.

Coverage Note: Monroe, Livingston, Wayne, Cayuga, Orleans, Genesee, Wyoming, Allegany and Cayuga Counties.

Languages: Spanish. Other language assistance available. Via telephone interpreter service.

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This program is offered at multiple sites:

RG&E - Main

Map Marker 1
89 East Avenue
Rochester NY 14649
Toll Free:
(Customer Service)
Toll Free:
(Payment Arrangements)
Toll Free:
(24 Hour Self Service Line)
Toll Free:
(Electricity Interruptions or Emergencies)
Crisis Line:
(Natural Gas Odor or Emergencies)
Hours:
Phone service: M-F 7:00AM-7:00PM. Closed on holidays.
Emergencies: 24 hours.

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RG&E - Waring Road

Map Marker 2
256 Waring Road
Rochester NY 14609
Toll Free:
(Electricity Interruptions or Emergencies)
Toll Free:
(Customer Service)
Toll Free:
(Payment Arrangements)
Toll Free:
(24 Hour Self Service Line)
Crisis Line:
(Natural Gas Odor or Emergencies)
Hours:
Walk in hours: M-F 9:00AM-3:00PM..
Phone service: M-F 7:00AM-7:00PM. Closed on holidays.
Emergencies: 24 hours.

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RG&E - West Avenue

Map Marker 3
400 West Avenue
Rochester NY 14611
Toll Free:
(Customer Service)
Toll Free:
(Payment Arrangements)
Toll Free:
(24 Hour Self Service Line)
Toll Free:
(Electricity Interruptions or Emergencies)
Crisis Line:
(Natural Gas Odor or Emergencies)
Hours:
Walk in hours: M-F 9:00AM-3:00PM.
Phone service: M-F 7:00AM-7:00PM. Closed on holidays.
Emergencies: 24 hours.

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RG&E S. Clinton Avenue

Map Marker 4
180 South Clinton Avenue
Rochester NY 14611
Toll Free:
(Customer Service)
Toll Free:
(Payment Arrangements)
Toll Free:
(24 Hour Self Service Line)
Toll Free:
(Natural Gas Odor or Emergencies)
Toll Free:
(Electricity Interruptions or Emergencies)
Hours:
Walk in M-F 9:00AM-3:00PM.

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