Department of Public Service
thru: New York State Public Service Commission - Department of Public Service
• Regulates the state's electric, gas, steam, telephone, water utilities, and oversees the cable industry. Investigates complaints regarding utilities including the disconnection of services.
- Sets rates and tries to ensure that safe and adequate service is provided
- Jurisdiction over the citing of major gas and electric transmission facilities
- Responsible for the safety of natural gas and liquid petroleum pipelines
- Recourse to help deal with gas or electric service cut offs or problems with cable, water or telephone service
Language Access
Eligibility: Resident of area served.
Application Process: Call for information. When calling, have the utility bill, and letters, paper, and pencil ready. Caller will be told that before the Department can assist, attempts must have been made to resolve the problem directly with the utility.
Required Documentation: Call for information.
Fees: No fee for services.
Coverage Note: New York State.
Languages: - Language line
This program is offered here:
New York State Public Service Commission; Department of Public Service
Albany NY 12223
Gas and electric shut off, emergencies Hotline: M-F 7:30AM-7:30PM
Non-emergency for all services
Complaint Line: M-F 8:30AM-4:00PM
General inquiries and help re: cable, gas, electric, water
Complaint Line: M-F 8:30AM-4:00PM
