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311 Services


* Provides information on the following environmental services:
  • Refuse and recycling collection
  • Commercial refuse
  • Street lighting
  • Graffiti removal
  • Dead animal removal
  • Bridge maintenance
  • Snow and ice removal
  • Street and sidewalk repair
  • Leaf collection
  • Vacant lot maintenance
  • Water billing, quality, emergencies and meter readings
  • Public work services
* Offers an information line for questions regarding City Hall departments and services.

* Reporting of non-emergency crimes.

* Offers the Carbon Monoxide and Smoke Detectors Landlord program.
  • Tenants can contact for information about the program. Property landlord has to apply for the city to do the installation of the detectors

Eligibility: Call for information. Carbon Monoxide Detectors and Smoke Alarms program: Landlord of property has to call and income has to be under 22,000 a year.

Application Process: Call for information.

Required Documentation: Call for information.

Fees: Call for information

Coverage Note: City of Rochester.

Languages: Other language assistance available.

This program is offered at this site:

Map Marker 1 Rochester City Hall

30 Church Street
Rochester NY 14614
Within City limits
Outside City limits
M-F 7:00AM-11:00PM. SA 8:00AM-4:00PM. SU 10:00AM-4:00PM.

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Map Marker Agency

Rochester City Hall

City Clerk's/Treasury Department Offices are closed for in-person business. If business is necessary before 8/18, residents may use the drop boxes located at the Link Entrance to City Hall on Fitzhugh Street during normal business hours of 9:00 AM to 5:00PM. -Any payments should be submitted using a check or money order. -Any resident wishing to use cash for payment should wait until the offices reopen on Wednesday. -Any delayed payment during the next two days will not incur any additional interest, penalties or fees.

Rochester City Hall provides City government offices. 

30 Church Street
Rochester NY 14614

Hours: M-F 7:00AM-11:00PM
SA 8:00AM-4:00PM
SU 10:00AM-4:00PM

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