Division of Consumer Protection

thru: New York State Division of Consumer Protection

• Responds to consumer marketplace complaints regarding unfair or fraudulent business or credit practices, unsafe or poor quality goods, incompetent or incomplete services or other similar difficulties by providing solutions through its voluntary mediation program.

Cultural Competency

Language Access

Eligibility: None.

Application Process: Call or e-mail for information.

Required Documentation: Call or e-mail for information.

Fees: No fee for services.

Coverage Note: New York State.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: Spanish., Spanish- Staff provides service in language offered, Language line, Materials/literature in language indicated, Website can be translated