RG&E

thru: RG&E

• Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area.

Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection.
Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary.
Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment.
Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment.
Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so.
Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs.
Large-Print Bills and Braille Bills available for individuals with visual impairments.

Eligibility: Varies depending on service, call for information.

Application Process: Call for assistance.

Required Documentation: Call for information.

Fees: Call for information.

Coverage Note: Monroe, Livingston, Wayne, Cayuga, Orleans, Genesee, Wyoming, Allegany and Cayuga Counties.

Languages: Spanish. Other language assistance available. Via telephone interpreter service.