Care Management
thru: Trillium Health
• Provides care management and support services including:
- Meet your personal health goals and outcomes.
- Coordinate transportation to medical visits.
- Understand your medical needs, even if they are complex, and connect you to the care you need.
- Provide insurance assistance (ACA Marketplace, ADAP, private insurance, Medicaid and Medicaid spend-down, Medicare Part D).
- Attend medical appointments and pharmacy visits for medication follow-up.
- Find primary care and other kinds of medical care.
- Coordinate referrals and follow through for mental health and substance abuse.
- Explore other services, like nutrition education, day health, our food pantry, and more.
- Housing assistance and planning.
- LGBTQ-focused Care Management services
Cultural Competency
Language Access
Eligibility: Varies by service, call for information.
Application Process: Call office.
Required Documentation: Call for information.
Fees: Case management: Medicaid billed or no charge. Other services: no fee for service.
Coverage Note: Monroe, Livingston, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates Counties.
Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served
Languages: American Sign Language, Spanish- Staff provides in-person interpreter, Language line
This program is offered here:
Trillium Health
259 Monroe Avenue
Rochester NY 14607
Rochester NY 14607
Main:
Hours:
Clinical Services
Mondays - Thursdays: 8:00 a.m - 6:00 p.m.
Fridays: 8:00 a.m - 5:00 p.m.
Pharmacy
Monday-Friday: 8:00 a.m. to 6:00 p.m.
Care Management
Monday – Friday: 9:00 a.m. to 5:00 p.m.
Mondays - Thursdays: 8:00 a.m - 6:00 p.m.
Fridays: 8:00 a.m - 5:00 p.m.
Pharmacy
Monday-Friday: 8:00 a.m. to 6:00 p.m.
Care Management
Monday – Friday: 9:00 a.m. to 5:00 p.m.
