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Long Term Care Ombudsman Program


* Mediates patient care issues in long-term care facilities trained, independent volunteers who are assigned to long-term care facilities. Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents' concerns and problems.

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: Ombudsman volunteers: age 21 or over. Resident of any age at a skilled nursing or adult home.

Application Process: Call for information.

Required Documentation: Call for information.

Fees: No fee for service.

Coverage Note: Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, Wyoming and Yates Counties.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff

Languages: Language line, Materials/literature in language indicated

This program is offered at this site:

Map Marker 1 Lifespan of Greater Rochester

1900 South Clinton Avenue
Rochester NY 14618
585-244-8400 ext. 114
M-F 8:30AM-4:30PM.
Bus Service:

Public transportation available.

Disabilities Access:


Get directions


Dianna Leach
Ombudsman Program Manager

Map Marker Agency

Lifespan of Greater Rochester

Lifespan of Greater Rochester provides older adults and caregivers with information, guidance, and support services. Lifespan also provides training and education for allied professionals and the community.

1900 South Clinton Avenue
Rochester NY 14618

Hours: M-F 8:30AM-4:30PM

Disabled: Total Wheelchair Accessible

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