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Long Term Care Ombudsman Programs

Programs that investigate and attempt to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Found 3 resources (displaying 3)

Lifespan of Greater Rochester

Eligibility: Ombudsman volunteers: age 21 or over. Resident of any age at a skilled nursing or adult home.

Map Marker 1 1900 South Clinton Avenue
Rochester, NY

Hours: M-F 8:30AM-4:30PM.

ACR Health

Eligibility: Older adults and persons with disabilities who live in nursing homes, assisted living, and other
licensed adult care homes.

Map Marker 2 287 Genesee Street
Suite 200
Utica, NY

Seneca County Office for the Aging

Eligibility: Seneca county residents. Ages 60 years old.

Map Marker 3 2465 Bonadent Drive
Suite 4
Waterloo, NY

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