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Programs that provide a variety of supportive services for victims of crimes and their families which may include general emotional support, crisis counseling, information about police investigative procedures, liaison to police personnel, assistance in completing and filing applications for reimbursement of crime-related expenses or losses, information about the mechanics of court proceedings, advice concerning court appearances, court accompaniment services, assistance in preparing victim impact statements and referrals for other needed services such as medical treatment, shelter away from home, transportation, child care, financial assistance and protective services.