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Programs that accept and, where possible, attempt to resolve complaints regarding violations by health plans, health clearinghouses, pharmacies, hospitals and other health care providers of the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 that address the use of personal medical information or the portability of health care coverage. Complaints may address violations involving patient access to their medical records, notification of patients regarding privacy practices, limits on use of personal medical information, confidential communication upon the request of patients or exclusion from insurance because of pre-existing health conditions.