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Programs that offer text-based services that allow people who are troubled to share their concerns with a counselor or trained volunteer who can help them cope with a traumatic experience or other type of crisis, a difficult relationship or make adjustments that are required in their particular stage in life. Text based services are particularly suitable for people who are concerned about confidentiality and anonymity and are frequently used by troubled teens who are coping with school pressures, breakups, bullying and the stress that comes with trying to fit in.