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Programs that contract with employers to offer confidential help to employees, and in some cases their families, whose legal, financial, marital, parent-child, child care, substance use, health and/or mental health conditions could have a direct impact on their attendance and job performance. EAPs vary in complexity from telephone hotlines that offer referrals for needed services to organizations that offer in-person diagnosis and referral, direct counseling and/or extensive treatment for one or a variety of problems.