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Utility Service Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, equipment, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide electricity, water, natural gas or telephone services.

Found 2 resources (displaying 2)

Department of Public Service

Language Access

Thru: New York State Public Service Commission Department of Public Service

Eligibility:
None.
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New York State Public Service Commission Department of Public Service

3 Empire State Plaza
Albany, NY

Hours:
Gas and electric shut off, emergencies Hotline: M-F 7:30AM-7:30PM. Non-emergency for all services; Complaint Line: M-F 8:30AM-4:00PM. General inquiries and help re: cable, gas, electric, water; Complaint Line: M-F 8:30AM-4:00PM.

Lifeline Special Services Programs

Language Access

Thru: Frontier

Eligibility:
Call for information for specific services. Lifeline customers: Must receive some form of public assistance. SSI, HEAP recipients are also qualified.

Frontier

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