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Taxpayer Assistance Center


Closed until further notice. Clients with appointments scheduled through April 15 will be contacted to proceed with appointments over the phone. If the appointment can not be handled by phone, it will be rescheduled.

* Provides personal tax help when you believe your tax issue can only be handled face-to-face.  This office assists with:
  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Alien clearances (Sailing Permits)
  • Assistance with Affordable Care Act tax provision questions for individuals 
  • Basic tax law assistance January 2 - April 18 (answers related to your individual Federal Tax Return) (Topics)
  • Check, money order, or cash payment acceptance (Exact Change is required)
  • Form 911, Request for Taxpayer Advocate Service Assistance
  • Help with Form 2290, Heavy Highway Vehicle Use Tax Return (tax law & submission of tax return)
  • Individual Taxpayer Identification Numbers and Form W-7
  • Multilingual assistance (over 150 languages translated)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues
  • Tax forms (based on availability)

Eligibility: Filing deadline: 4/15 of each year. Extensions available.

Application Process: Walk in. No appointment is necessary.

Required Documentation: Call for information.

Fees: No fees for service. Interest charged for late payments.

Coverage Note: Livingston, Monroe, Ontario and Wayne counties.

Languages: Multilingual assistance (over 150 languages translated).

This program is offered at this site:

Map Marker 1 United States Internal Revenue Service - Rochester Office

255 East Avenue
Corporate Place
Rochester NY 14604
Rochester office- information only
Appointment line
For Individuals
M-F 8:30AM-4:30PM.

Get directions

Map Marker Agency

United States Internal Revenue Service - Rochester Office

The United States Internal Revenue Service is a federal agency responsible for collection of all taxes.

255 East Avenue
Corporate Place
Rochester NY 14604

Hours: M-F 8:30AM-4:30PM

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